IP Phones

Send an inbound call directly to a voicemail box if the destination extension is out-of-office or otherwise unavailable. 1. Answer the call. Determine that you need to transfer the call to voicemail. 2. Press “transfer” on your display or buttons. 3. Press the asterisk (*) and then press 4. 4. Dial the extension. Press “Transfer” […]

An Attended Transfer allows you to talk to the end destination before transferring the call, to give the end destination the name of the inbound caller or perhaps determine whether the end destination really want to take the call. 1. Answer the call. Determine that you may need to transfer the call. 2. Place the […]

Blind Transfer: A Blind Transfer is a transfer to another extension without actually initiating a call to the end destination. This means the call automatically rings through to the new destination without giving you a chance to announce the caller. 1. Answer the call. Determine that you need to transfer the call. 2. Press “transfer” […]