An email furiously bounced between personal, school and business accounts today, notifying you that a Google Doc had been shared with you. According to preliminary reports from Google and technicians testing the message links, the message was an attempt to install a malicious Google App in your account. On their Twitter feed at roughly 4:15 […]
50,000th Ticket
ITS recently resolved our 50,000th ticket, and took a look back at other major ticket benchmarks. Some tickets originate with a phone call or an email, others are entered in our online helpdesk system. Tickets are also generated by alerts from your server or network gear without any client interaction. Helpdesk requests vary greatly in […]
Sweet Security
Biometric security? Check. Multiple levels of access control? Check. Redundant power and fiber? Check. Raised floors, fire suppression, tornado proof? Check. What other security features can we offer in our midwest datacenter location? Bees! Don’t worry, you won’t have to fight your way through a swarm of bees to access your data, but ITS President Joel Althoff is adding […]
Ransomware
Locky. CryptoLocker. CryptoWall. Many names and variants exist for 2016’s biggest threat to IT security and productivity, but the outcome is extremely predictable. A user clicks a link in an email, opens an infected email attachment, or visits an infected website, and unknowingly invites the ransomware malware to encrypt files on their machine. If the […]
Hijacked
Chances are good that you, or a coworker, have encountered a browser message that caused quite a panic. It may have said: WARNING! YOUR COMPUTER MAY BE INFECTED! System detected potentially malicious viruses. To Remove Viruses, Call Tech Support Online Now: ############. The message also shows my IP address and service provider information or, Your device […]